The Victoria Gallery and Museum (VG&M) strives to be accessible to all visitors and we hope we may help you to get the most out of your visit. We aim to provide an excellent service to all visitors and welcome your feedback in order that we may continually improve.

Please do get in contact with us if we have missed any information that you may require or to report a problem with the website.

You can email our visitor services team us or call us on 0151 794 2348.


360 videos

We have added a few 360 videos to show how different areas look.

The videos will automatically rotate but you can stop the rotation by clicking on the image.

You can also manually move the video with your cursor and use the + and - buttons to zoom in and out of the 360 image to make it appear flatter.


Accessibility information booklet

View our comprehensive Accessibility Information page for a thorough and detailed description alongside photographs that show you the layout of the building and facitilies available in the VG&M.

Accessible Documents

Please note that some of our webpages do have PDF documents to download for colouring pages and school information packs but where possible we have created an accessible webpage version which will be displayed alongside the PDF.


VG&M YouTube Videos and YouDescribe

Our YouTube craft videos from 2020 provide subtitles and audio whererever possible.

 is a free website and iOS app that allows viewers to watch YouTube videos with audio description and allows people with blindness and low vision to watch YouTube videos and receive visual information.

View our Guided Tour Videos using YouDescribe.



We are at the top of Brownlow Hill, a 15 minute walk from Lime Street and Liverpool Central Rail Stations

There is detailed information on accessibility at the Victoria Gallery & Museum on the Disabled Go website.

Blue Badge Holders

If you are a Blue Badge holder you can view our step by step photographic guide to parking on campus 


Arrival & Car Parking Facilities

We do not have a dedicated car-park but car users may use the University's Visitor Car park on Mount Pleasant, 200m away from The VGM. There is a charge for use of the visitor car park.

The route from the car park is along a smooth, flat and level pavement with PELICAN crossings across Brownlow Hill.

Visitors, including coach parties, may be dropped off on Brownlow Hill where there is a dropped kerb.


Main Entrance, Reception & Ticketing Area

Entrance - Spherical Image - RICOH THETA

The Main Entrance has level access and automatic sliding doors.

Reception has a low level counter.

Support Dogs are welcome and can be provided with a bowl of water.

FOR THE SAFETY AND COMFORT OF ALL OUR GUESTS: Backpacks and bags of any kind are SUBJECT TO INSPECTION prior to entry.

Large bags must be deposited in our designated cloakroom.

Thank you for your cooperation.


Accessible toilet


Accessible Toilet in the VG&M - Spherical Image - RICOH THETA


The 360 video above shows one of our accessible toilets and baby change areas.


Public Areas - Hall, stairs, landing, corridors etc

There is stair and lift access to the Galleries on the First Floor, and the Museum on the Second floor, along with the Leggate Theatre.

The floor is marble and even on the ground floor.

Stairs are concrete, evenly spaced and broad, with handrail on the right as you ascend. 

Gallery Floors are parquet wood and level.

Lighting in the Tate hall and in some of the Galleries is dim to preserve exhibits.

The lift to all floors has Braille labelled controls.


Quiet Area


VG&M Quiet Area, first floor - Spherical Image - RICOH THETA


A quiet area can be located on the first floor outside of the main toilets.
There is a small sofa and a bookshelf in this area for you to sit and relax.


360 videos showing the VG&M lift

The lift (ground floor view)

The lift is situated on the ground floor of the VG&M, head towards the large clock in the cafe area and you will find the lift located in the left hand corner of the building. - Spherical Image - RICOH THETA


The lift (first floor view)

The lift area, first floor gallery level at the VG&M. - Spherical Image - RICOH THETA

The lift (second floor, L2 Leggate view)

The lift, L2 level for Legate Lecture Theatre - Spherical Image - RICOH THETA

The lift (second floor, U2 Museum view)

The lift area, second floor, Museum view (U2) - Spherical Image - RICOH THETA



Public Areas - Waterhouse Cafe

Waterhouse Cafe - Spherical Image - RICOH THETA


The Cafe is on the Ground floor and is fully accessible. All seating is on one level and waitress service is in operation between 11.30 am and 2.30pm, or upon request. 

Please be aware that the cafe can be very busy between the hours of 12.00 pm and 2.00pm. Quieter periods are generally 9.00 - 11.00am and 2.00 - 5.00pm.

If you'd like to book a table for lunch, please call 0151 795 0352.


Public WCs

On the ground floor to the right of reception, through double doors and then to your left, there are public WCs, including one accessible WC which has an alarm cord and handrails.

On the first floor there are male, female and accessible, with alarm cord, WCs, with a baby changing facility in the female WC

On the 2nd Floor adjacent to the Leggate Theatre there are male female and accessible toilets, again with alarm call system.




VG&M Shop - Spherical Image - RICOH THETA


The shop is situated adjacent to reception, where there is a low level counter.


Additional information

Staff are trained in Emergency Evacuation procedures, including use of an Evacuation Chair for mobility impaired visitors.

Saturdays tend to be a bit quieter apart from on a 'Family Saturday' (the last Saturday of the month).



We are now listed on Euan's Guide - please leave us a review after your visit!